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How to reach the h3image.net team about your account, credits, payments, privacy or a failed image.

Last updated: 2026-11-11

The fastest way to reach us is by email.

What to write to us about

  • Your account or Google sign-in.
  • Credits that look wrong, or a run that failed or was blocked.
  • Payments, monthly plans, cancellations and refund requests.
  • Deleting your prompts, uploads, results or account.
  • Questions about these pages or our policies.

What to include

To help us find your request quickly, please include:

  1. The email address of the Google account you sign in with.
  2. The date and approximate time of the run, if your question is about a specific image.
  3. For payments, the order or receipt details from Stripe.
  4. A short description of what you expected and what happened.

Please don't send passwords or full card numbers. We never need them.

About the model

P-H3-Image is published by Pruna AI. For questions about the model weights or the license itself, see the P-H3-Image model card on Hugging Face.